2. How We Use Your Information

Your information is used to process bookings, facilitate transactions, and communicate important updates about your travel plans. We use your data to personalize your experience, provide customer support, and send promotional offers that match your interests. Analytics help us improve our platform functionality and develop new features.

We may share your information with service providers necessary to complete your bookings including hotels, airlines, and tour operators. Payment information is shared with secure payment processors. We comply with legal obligations and may disclose information when required by law or to protect our rights and safety.

3. Data Security and Protection

We implement industry-standard security measures including SSL encryption, secure servers, and regular security audits. Access to personal information is restricted to authorized personnel only. While we strive to protect your data, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

4. Your Privacy Rights

You have the right to access, correct, or delete your personal information. You can opt-out of marketing communications at any time by using the unsubscribe link in emails or adjusting your account settings. You may request a copy of your data or ask us to transfer it to another service provider. To exercise these rights, please contact our privacy team.

5. Third-Party Links and Services

Our platform may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party services you access through our platform.

6. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected such information, we will take steps to delete it immediately.

2. Types of Cookies We Use

Essential Cookies: These are necessary for the platform to function properly. They enable core features such as security, authentication, and shopping cart functionality. Without these cookies, certain services cannot be provided.

Performance Cookies: These collect information about how visitors use our platform, including which pages are visited most often and error messages. This data helps us improve platform performance and user experience.

Functionality Cookies: These remember your preferences and choices to provide personalized features such as language settings, currency preferences, and recently viewed items.

Targeting Cookies: These track your browsing habits to deliver relevant advertisements and measure the effectiveness of marketing campaigns. They may be set by our advertising partners.

3. Third-Party Cookies

We work with trusted third-party service providers who may also set cookies on your device. These include analytics providers like Google Analytics, advertising networks, social media platforms, and payment processors. Each of these partners has their own privacy and cookie policies.

4. Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or accept cookies, delete existing cookies, and set preferences for certain websites. Please note that disabling essential cookies may affect the functionality of our platform and limit your access to certain features.

You can also opt-out of targeted advertising by visiting industry opt-out pages or adjusting your device settings. For mobile apps, you can use your device's advertising preferences to limit ad tracking.

5. Updates to This Policy

We may update this Cookie Policy periodically to reflect changes in technology, legal requirements, or our business practices. We will notify you of significant changes by posting the updated policy on our platform with a new effective date.

2. Hotel Booking Cancellations

Flexible Bookings: Cancel up to 24-48 hours before check-in for a full refund. Specific timeframes vary by property.

Non-Refundable Bookings: These bookings offer lower rates but cannot be cancelled or modified. Full payment is charged at the time of booking and is non-refundable.

Partially Refundable: Some bookings allow cancellations with a penalty fee. The cancellation charge is deducted from the refund amount.

3. Flight Booking Cancellations

Flight cancellation policies are determined by the airline and fare type. Standard economy tickets typically allow cancellations with penalties, while basic economy fares may be non-refundable. Premium and flexible fares usually offer free or low-cost cancellations.

For airline-initiated cancellations due to schedule changes or operational issues, passengers are typically entitled to a full refund or rebooking option. In case of flight disruptions, please contact the airline directly or reach out to our customer service team for assistance.

4. Tour and Activity Cancellations

Most tours and activities offer free cancellation up to 24-48 hours before the scheduled start time. Some special events or limited availability tours may have stricter cancellation policies. Weather-related cancellations initiated by the operator typically result in a full refund or alternative date.

5. Refund Processing

Approved refunds are processed within 7-14 business days after cancellation approval. The refund will be credited to the original payment method used for booking. Processing time may vary depending on your bank or payment provider. Service fees and processing charges may be non-refundable depending on the booking terms.

6. Force Majeure and Exceptional Circumstances

In cases of natural disasters, pandemics, government restrictions, or other extraordinary circumstances, special cancellation policies may apply. We work with service providers to offer flexible rebooking options or refunds when standard policies cannot be reasonably enforced. Please contact our customer service team for assistance during such situations.

2. Eligibility Requirements

To qualify for our Best Price Guarantee, you must submit a claim within 24 hours of making your booking. The competing price must be for the exact same property, room type, check-in/check-out dates, number of guests, meal plan, and cancellation policy. The lower price must be publicly available and bookable online at the time of your claim.

Qualifying Bookings: Standard hotel rooms, flights (same airline, route, and class), tour packages with identical inclusions, and car rentals with the same vehicle category.

Exclusions: Group rates, corporate rates, member-only prices, bundled packages, opaque bookings, loyalty program rates, and prices requiring membership or subscription fees.

3. How to Submit a Claim

To submit a Best Price Guarantee claim, please contact our customer service team with your booking confirmation number and proof of the lower price. Acceptable proof includes a screenshot showing the property name, dates, room type, total price, and the competing website URL. The screenshot must include a visible timestamp.

Our team will verify the claim within 24-48 hours. If approved, the price difference plus a 10% additional discount will be credited to your original payment method or provided as a credit for future bookings, based on your preference. The verification process may require additional documentation.

4. Price Comparison Methodology

When comparing prices, we consider the total cost including all mandatory fees and taxes. We do not include optional extras such as breakfast (unless specified in the original booking), parking, resort fees, or other add-on services. The comparison must be between identical booking conditions including cancellation flexibility and payment terms.

5. Additional Benefits

Beyond our price guarantee, we offer price drop protection on select bookings. If the price of your booking decreases before your travel date, we will automatically refund the difference. Loyalty program members enjoy additional savings, exclusive deals, and priority customer support.

We also provide 24/7 customer support to help you find the best deals, price alerts for your favorite destinations, and flexible payment options including installment plans on select bookings. Our mobile app offers app-exclusive discounts and early access to flash sales.

6. Terms and Limitations

This guarantee is subject to verification and approval by our team. We reserve the right to decline claims that do not meet the eligibility criteria or cannot be verified. The guarantee cannot be combined with other promotions or discounts. We may modify or discontinue this program at any time with appropriate notice to our users.